Product Quality Guarantee

At The Moxie Collection, quality and customer confidence come first. We stand behind every item we offer and are committed to ensuring you receive products that meet high standards of craftsmanship and reliability. All purchases are backed by a manufacturer’s warranty; if you need details for a specific item, our support team is always happy to assist.

What if my order arrives damaged?

Please examine your shipment as soon as it is delivered. If you notice any issues with the packaging—whether visible damage to the box or signs of mishandling—be sure to note this when signing for delivery. If you’re unable to open the package at that time but believe there may be a problem, write “suspected damage” on the delivery receipt.

Should your item arrive in less-than-perfect condition, simply email clear photos of the damage to support@themoxiecollection.com. Our team will review your claim promptly and arrange a replacement or refund as quickly as possible, typically within one business day.